Terms and conditions

We would like to invite you to review our General Terms & Conditions, which regulate the purchase of Womens Watch products via our Website.

About Womens Watch

In these General Terms & Conditions, Womens Watch shall be understood as Womens Watch Ltd., a company governed by the laws of The Netherlands and registered at the Dutch Chamber of Commerce (Kamer van Koophandel).

Womens Watch Support Team:
[Contact information removed as requested]

1. Definitions

Website: shopwomenswatch.com
Buyer: a natural person who is of legal age and who is not acting within the context of practicing a profession or conducting a business, with whom Womens Watch concludes an agreement.
Order: an agreement between Womens Watch and the buyer made for the delivery of one or more products which Womens Watch accepted as such.
Product: a Womens Watch product that is offered on the Website for sale.

2. Applicability

  • On all offers, orders, purchases and deliveries of Womens Watch products through the Website these Terms & Conditions apply.
  • These Terms & Conditions are accessible via the Website for all buyers worldwide.
  • Upon request, Womens Watch will send a copy of these Terms & Conditions to the buyer.
  • By ordering Womens Watch products via the Website, the buyer agrees to these Terms & Conditions.
  • Womens Watch reserves the right to update these Terms & Conditions from time to time.
  • In the case of any discrepancy between language versions, the English version prevails.

3. Orders on the website

3.1. Availability of Service

Womens Watch offers shipment of all products available on the Website and to all countries that can be selected, when choosing the shipping address. Before placing an order on our Website, please make sure that you are:

  • over 16 years old,
  • a consumer (a buyer in the understanding presented in art. 1 of these Terms & Conditions and thus, not a professional reseller).

3.2. Purchase Order Procedure

All Womens Watch offers contain a complete and accurate description of the products being offered.

Every offer contains information that makes it clear to the buyer what rights and obligations are related to the acceptance of the offer. If an offer is subject to a limited period of validity, or is made subject to certain conditions, this will be explicitly mentioned in the offer.

To place an order, buyer’s personal details will be required. The personal details will be further included in Womens Watch’s database for the purpose of processing the order. The personal details provided by buyers will be processed in accordance with Womens Watch’s Privacy Policy.

After the buyer submits an order, Womens Watch will send a confirmation that the order has been received (“Order Confirmation”) to the e-mail address indicated by the buyer. At this point, Womens Watch accepts to deliver the product ordered by the buyer and, as a consequence, an agreement containing these Terms & Conditions comes into existence and is binding between Womens Watch and the buyer.

Order Confirmation contains:

  • the contact details of Womens Watch Support Team;
  • the method of delivery;
  • the price, including all taxes on the product;
  • information on: warranty, after-sales service, the conditions under which the buyer can make use of the right of withdrawal and the model form for right of withdrawal.

3.3. Cancellation of Order

Womens Watch reserves the right to cancel the order, without obligation to compensate the buyer for any losses other than a refund of the amount received from the buyer, in the following situations:

  • the order is flagged up by Womens Watch’s security systems as an unusual order or an order susceptible to fraud;
  • there is reason to believe the buyer is under 16 years old;
  • there is reason to believe that the buyer is a reseller;
  • in the event of misspelling or other errors or mistakes in the offer (see art. 4.3: ‘Errors and Mistakes’);
  • in exceptional circumstances, that the product appears not to be available or not in stock after an Order Confirmation has been sent;
  • Womens Watch could not deliver the product to the address provided by the buyer, due to an event beyond Womens Watch’s control (see art. 9: ‘Force Majeure’).

4. Price and Payment

4.1. Payment and Currency

Womens Watch allows users of the Website to modify the country page by changing the country flag. If the buyer changes the country flag, the currency in which the prices are displayed may vary.

4.2. Value Added Tax (VAT)

All prices on the Website are inclusive of 21% VAT, in accordance with the legislation applicable in the Netherlands.

For non-EU buyers, VAT will be removed at the checkout. Non-EU buyers may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. In such case, those costs are borne by the buyer.

4.3. Errors and Mistakes

Womens Watch is not bound by obvious errors or mistakes in the offer.

Consequently, Womens Watch is not obliged to proceed with and/or deliver an order in case of an error in the presentation of the product, mistake in the price or an error in the wording of the specifications of the product if:

  • i) it should have been clear to the buyer that the error was a typographical error, or
  • ii) it should have been clear to the buyer that, in the circumstances at hand, it would not be reasonable to expect that the product could be available at the presented price level or with the presented specifications.

4.4. Payment Methods

Womens Watch offers a variety of safe payment methods.

Our payment methods include: Master, Amex, Visa, Paypal, IDeal, Sofort, Carte Bancaire, BanContact (BCMC), Klarna.

The availability of specific payment methods may vary, this is determined by the country page selected on the Website.

For all payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the buyer is correct.

4.5. Payment Security

In order to offer maximum security of payment processes, Womens Watch uses the secure payment systems of leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity.

4.6. Purchase Limit

Womens Watch does not permit the purchase of Womens Watch products for subsequent resale. Consequently, it is not possible to order more than nine (9) products at once. Buyers who wish to make purchases in excess of this quantity are asked to contact Womens Watch Support Team using the contact form available on the Website.

5. Promotional codes

Promotional codes may not be used in combination with other promotions/special offers. As an example, promotional codes are not valid on Gift Boxes where an existing discount is already applied (unless stated otherwise in the offer). Promotional codes cannot be used on previously placed orders and are not transferable, or redeemable for cash or credit. To apply a promotional code, the buyer must enter it prior to completing the order.

6. Delivery

Delivery and returns of products purchased from the Website, are carried out by postal services and their partners around the world.

In order to avoid any delivery problems (incorrect address, absence of the addressee, etc.), the buyer must fill in the address form correctly. It is advisable to leave a contact telephone number in the corresponding field.

Once the product has been handed over to the carrier, Womens Watch will send the buyer a track & trace code, that will allow the buyer to track the order at any moment until its final reception.

6.1. Delivery Terms

Womens Watch will make its best effort to deliver the product within the expected delivery time at the delivery address indicated by the buyer.

The buyer bears the responsibility for the correct input of the delivery address; in case of unsuccessful delivery, due to an error in the delivery address that may be attributed to the buyer, Womens Watch cannot be held responsible for the (partial) loss of the products shipped.

In case Womens Watch needs any additional information regarding the delivery address, the buyer may be requested to provide such additional information. A delay in the delivery may occur in case additional information regarding the delivery address is required.

Please note: The delivery terms mentioned on the Website should be understood as estimated delivery terms and cannot be treated as final delivery terms or guaranteed delivery terms. For specific information on shipping costs and times, please refer to the relevant section on our Website.

6.2. Damaged, Incomplete or Wrong Product(s)

In case the product has been delivered to the buyer in a damaged or incomplete state, the buyer must inform Womens Watch Support Team thereof using the contact form as soon as possible but not later than 24 hours after receiving the product. Subsequently, Womens Watch will deal with the matter at hand; the buyer must always inform Womens Watch of the aforementioned situation(s) and await the instructions of Womens Watch Support Team.

In case the buyer receives a product that the buyer did not order, the buyer must inform Womens Watch Support Team thereof using the contact form as soon as possible but not later than 24 hours after receiving the product. The buyer must arrange the return shipment of such product following the instructions of Womens Watch Support Team. Womens Watch will bear the costs of this shipment and must subsequently arrange the shipment of the ordered product to the buyer.

In case the buyer returns the product at his or her own cost without contacting and awaiting the instructions of Womens Watch Support Team, the buyer cannot claim from Womens Watch any reimbursement of the shipment costs nor hold Womens Watch responsible for the return shipment that took place without prior consent of Womens Watch Support Team.

6.3. Missing Items

In case the product has not been delivered at the delivery address (or pick-up point) indicated by the buyer within ten (10) days upon the shipment date, the buyer has the obligation to inform Womens Watch Support Team thereof using the contact form within the next four (4) days, i.e. ultimately on the fourteenth (14th) day upon the shipment date.

In case the product that has been shipped from Womens Watch to the buyer is missing, went missing, or in case the buyer claims that he/she did not receive the product (despite any information indicated by the carrier / in the track & trace system / indicated otherwise), a complaint procedure with the carrier will be initiated. The buyer must fully cooperate with Womens Watch and the carrier during the complaint procedure.

In case the complaint procedure indicates that the shipment went missing through fault of the carrier, Womens Watch will either refund the buyer or re-ship the ordered product. A refund or re-shipment of products shall take place after Womens Watch receives official information about the outcome of the carrier’s complaint procedure.

7. Revocation and returns

The address for all returns is: [Returns address will be provided upon request or on the Website].

7.1. Statutory right of withdrawal

The buyer has the statutory right to withdraw from the agreement and to return the ordered product during a trial period of 14 days after having received the product, without having to state a reason for the withdrawal (the statutory right of withdrawal).

The statutory right of withdrawal only applies in the case that the product and its original packaging can be returned in the same state as when received. The buyer is only allowed to unpack and/or to use the ordered product as far as is needed to be able to determine whether he/she wants to keep the product. The right of withdrawal does not apply to customized products (i.e. Rosey) and products that are not suitable for return due to hygiene reasons (i.e. earrings).

Please note that: in case the product was delivered in a damaged or incomplete state, the buyer has the obligation to inform Womens Watch Support Team thereof and await further instructions (see art. 6.2. and 6.3).

The buyer is responsible for the return shipment of the product and bears all the risks related to the return shipment. Womens Watch advises the buyer to return a product by insured shipment and in a sealed packaging. In case an insured return shipment goes missing, gets damaged or in case the reception of a returned shipment is denied (for example, in case no valid signature can be shown by the carrier), the buyer then has the option to hold the carrier liable. The buyer, as the sender of the return shipment, must start the complaint procedure for any issue that may occur with the return shipment. The buyer must keep the (official, digital) receipt of his/her return shipment that contains the tracking information.

The shipment costs of a return shipment within the trial period are borne by the buyer. Please refer to our Website for details on return costs.

In case all the conditions applicable to the statutory right of withdrawal are met, Womens Watch will credit the buyer within 14 days after receiving the return shipment (no credit applies for costs of the return shipment). Any credit due as a result of a returned product, will be credited to the account that the buyer used to pay the original order.

7.2. Cancellation form

To meet the cancellation deadline, the buyer must send a statement concerning his/her exercise of the right to cancel before the cancellation period has expired.